ascend is a live events brand operated by Cross Promotions International II Pty Ltd atf Thunder From Down Under Trustee, acting as trustee for the relevant trust.



ascend is committed to protecting your privacy and handling personal information in accordance with Australian privacy laws.



We may collect personal information including your name, email address, phone number, date of birth, ticket purchase details, attendance data, marketing preferences, and images or recordings captured at events.



Personal information is collected through ticketing platforms, websites, event entry systems, competitions, and promotional activities.



We use personal information to process ticket purchases, manage event entry, communicate event updates, deliver marketing communications where consent is given, improve customer experience, and comply with legal and licensing obligations.



You may receive marketing communications from Ascend if you opt in. You can unsubscribe at any time using the link provided or by contacting us directly.



Personal information may be shared with ticketing providers, payment processors, venues, security teams, event contractors, and regulatory authorities where required by law.



We do not sell or trade personal information to third parties.



Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, or disclosure. Information is stored using secure third-party platforms.



You may request access to, or correction of, your personal information by contacting us.



If you have a privacy concern or complaint, please contact us first. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).



This Privacy Policy may be updated from time to time. The most current version will apply at all times.



For all privacy enquiries, contact: info@ascendmusic.com.au